Microsoft Dynamics 365 ERP & CRM solutions in China.

Transform your China business with Microsoft Dynamics 365 ERP & CRM. As your dedicated ERP partner, Acclime supports custom ERP implementation, integration, operation and maintenance, ensuring your systems run efficiently and align with your strategic goals.

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Microsoft Dynamics 365 ERP & CRM solutions in China

Streamline your operations with Microsoft Dynamics 365 ERP from a licensed MS partner.

As a licensed Microsoft Certified Partner, Acclime leverages the power of Microsoft Dynamics 365 Business Central and Finance & Operations, comprehensive cloud-based business management platforms, to help you implement ERP and CRM solutions into your business operations. You will gain greater visibility and control over your finances while improving customer engagement and loyalty.

Our expert team develops interfaces with various systems, including SAP, Dynamics NAV, Dynamics AX, web-based ordering systems, 3PL, and cloud-based platforms, resulting in faster operations and improved collaboration among stakeholders.

Leverage our expertise

As an official Microsoft Partner, we deliver high-quality ERP and CRM solutions built on Microsoft platforms, ensuring exceptional implementation.

Reduce IT investment

We implement ERPs that seamlessly connect your subsidiaries, eliminating the need for a heavy IT investment by managing all backend operations for you.

Integrate functions

We create a dynamic synergy with all our teams working on the corporate services we provide for you, especially on the accounting and trade side.

Complete enterprise solutions in China

Comprehensive and tailored ERP implementation and support.

Our team starts with a needs assessment to recommend the ideal ERP solution—Business Central or Finance & Operations. We handle everything from system configuration and data migration to tailored integrations. With training and ongoing support, we ensure your ERP runs smoothly, keeping your business agile.

Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a scalable, subscription-based ERP that integrates seamlessly with other Microsoft tools. Designed for mid-sized international firms, it provides strong cybersecurity, managed backups, and a variety of modules.

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Dynamics 365 Finance & Operations

Microsoft Dynamics 365 Finance & Operations (D365 F&O) is an advanced ERP for large enterprises with complex needs, managing financials, supply chain, and operations. D365 F&O offers enhanced features, a user-friendly interface, and cloud capabilities.

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Microsoft Dynamics 365 Business Central.

For small to mid-sized organisations

Microsoft Dynamics 365 Business Central is a scalable ERP solution tailored for mid-sized international organisations. It integrates seamlessly with other Microsoft tools, such as Office 365, and offers a subscription-based model that enables resource flexibility based on business needs.

Key advantages.

Cybersecurity: Equipped with robust cybersecurity measures, Microsoft Business Central protects sensitive data, with Microsoft managing regular backups to minimise maintenance concerns.
Affordability: Positioned as a cost-effective solution, ideal for mid-sized organisations with diverse operational needs.
Functionality: Includes a comprehensive range of modules for sourcing, sales, distribution, and manufacturing. Business Central provides a unified view of essential business functions, including finance, human resources, supply chain management, and CRM.
Regional customisation: Customisable for specific needs within the Asia-Pacific region.

Common modules.

Treasury

Payments and receipts.
Online approvals.
AR & AP management.
Payroll & taxation.

Trade & inventory

Product, customer and vendor management.
Invoices, orders and shipping.
Inventory monitoring and management.

Manufacturing

Supply and capacity management.
Detailed bills of materials.
Assembly-to-order support.
Improved production order processes.

Project management

Capacity planning.
Budgets and estimates.
Jobs and process costing.
Resource management.

CRM (D365 Sales)

Lead and opportunity management.
Sales insights.
Customer relationship tracking.
Sales automation.

Accounting

General ledger, P&L, balance sheets.
Budgets, group reporting.
Consolidated accounts.

Microsoft Dynamics 365 Finance & Operations.

For medium to large enterprises

Microsoft Dynamics 365 Finance & Operations (D365 F&O) is a high-level ERP solution designed to support large enterprises with complex operational needs. As the successor to Microsoft Dynamics AX, D365 F&O leverages an enhanced framework, offering improved features, a more intuitive interface, and cloud-based functionalities.

Key advantages.

Scalability: Provides a robust, scalable solution ideal for large, complex enterprises, enhancing organisational efficiency.
Enhanced usability: Builds on Dynamics AX’s foundation with improved features and a user-friendly interface that supports modern, cloud-based business demands.
Comprehensive coverage: Manages diverse functions such as financials, supply chain, and overall operations to streamline business processes.

Key features.

Financial management

Streamlines financial operations, including accounting, financial planning, and analysis.

Supply chain management

Enhances visibility and control over the supply chain, from procurement to production and distribution.

Production management

Supports manufacturing processes, including production planning, scheduling, and execution.

Operations management

Optimises business processes and improves operational efficiency.

Human resources

Manages HR tasks such as payroll, benefits, and employee performance.

Business Central vs Finance & Operations

Differences between MS Dynamics 365 Business Central and Finance & Operations.

	Business Central	Finance & Operations
Target audience	Tailored for small to mid-sized businesses with simpler operations and lower transaction volumes.	Designed for medium to large enterprises with complex business processes and high transaction volumes.
Core capabilities	Functions as an all-in-one system with modules for finance, operations, supply chain, CRM, and project management.	Offers a wide range of advanced modules, including finance, operations, manufacturing, and supply chain automation.
Implementation complexity	Less complex and quicker to deploy (3-6 months).	Generally more complex and takes longer to deploy (9-18 months).
Cost	Lower per-user licensing and upfront implementation costs.	Higher per-user licensing and upfront implementation costs.
Scalability	Suitable for businesses operating in fewer tax regions and handling fewer transactions.	Suitable for businesses operating in multiple tax regions and handling high transaction volumes.

Custom data visualisation

Optimise your customer engagement with Business Central and Power BI.

Visualise data

Power BI connects to multiple data sources, transforming Business Central data for improved analysis.

Create reports and dashboards

Easily generate real-time reports and dashboards tailored to each user’s role, with KPIs at your fingertips.

Turn insights into actions

Automate workflows to transform insights into actionable processes, enhancing efficiency across your organisation.

ERP integrations

Enhance your ERP functionality with seamless platform integrations.

HQ ERP system integration

This integration allows company headquarters to monitor operations across subsidiaries, providing a unified view of performance metrics, facilitating informed decision-making and strategic planning.

Chinese and APAC e‑commerce platforms

Our interfaces simplify navigation through Asia’s complex e-commerce landscape, including platforms like Taobao and Zalora, reducing operational challenges and streamlining online sales processes.

POS systems

This feature ensures seamless daily communication with retail locations, enabling efficient operations and real-time sales data synchronisation for better inventory management and customer service.

Warehousing and 3PLs

Gain real-time visibility into inventory levels, pricing, and shipment details, with added customisations such as barcode scanner integration with Business Central for enhanced accuracy in warehouse operations.

WMS and OMS systems

This integration connects warehouse management system order management software with your ERP, enabling real-time tracking of inventory and orders. Custom features like barcode scanning improve fulfilment accuracy and efficiency.

CRM systems

Integration with Dynamics 365 CRM consolidates customer data and interactions, providing a comprehensive view that enhances relationship management, drives personalised marketing efforts, and improves customer engagement.

Cash flow management

Our solution includes credit limit checks for vendors, enabling better control over cash flow and ensuring that financial transactions are managed effectively and within set limits.

Customer and sales data

This feature provides data interfaces between systems or implements Microsoft Dynamics 365 Sales, enabling improved data visibility and analysis for better decision-making and sales strategies.

Automated notifications

Automate notifications for payment vouchers, customer reminders, and order flow updates (such as shipment and delivery status) to keep stakeholders informed.

Tailored approvals

This system allows for customisable approval processes based on internal department requirements, such as requiring CFO approval for invoices exceeding specific thresholds, ensuring proper oversight and compliance.

Compliance solutions

Automated credit checks for vendor management and whistleblower software enhance regulatory adherence and promote transparency within your organisation.

The Acclime difference

Why choose Acclime for your Microsoft Dynamics 365 ERP implementation.

Lower fixed costs

Eliminate hardware and software setup fees, as well as annual ERP licensing costs. Acclime and Microsoft manage server hosting, ERP maintenance, and system updates, allowing you to focus on your business.

Lower variable costs

You won’t need to hire specialised IT or ERP personnel, leading to cost savings. Our team takes care of system management and infrastructure, ensuring smooth operations without the extra overhead.

Integration with our trade and supply chain services

Integration with our trade and supply chain services enables streamlined production and delivery throughout Greater China and the world.

Access to Acclime’s corporate services

Leverage a wide range of integrated corporate & advisory services from Acclime internationally. This access supports your growth and ensures you have the expertise needed to succeed.

Case studies

How companies worked with Acclime on implementing ERP.

Power tools manufacturer.

A market leader in developing and distributing power and garden tools, our Client processed sales orders valued at more than USD 500m in 2023. As part of a partnership spanning over 25 years, we support our Client with non-core business processes like order and shipment handling, AR/AP, and money collection.

To enhance operational efficiency, we connected our ERP system, Microsoft Dynamics Business Central, with the client’s. In addition, we created many useful customisations and system integrations over the years, which have greatly improved order, supplier, and customer management.

Some examples include:

Cash flow management: Credit limit checks for vendors
Customer and sales data: data interfaces between system or implementation of Microsoft Dynamics 365 Sales
Automated system notifications: payment vouchers and reminders for customers as well as trade and order flow notifications (e.g., shipment and delivery status)
Tailored approvals: system approval functions according to internal departments (e.g., CFO approval required for invoices exceeding a certain threshold)
Warehousing and 3PLs: Real-time visibility into inventory, pricing and shipment information.

European fashion company.

Acclime supported a well-known European fashion brand by rolling out Microsoft Business Central in Hong Kong and China and Southeast Asia. Acclime also serves the client through our accounting and trade services. The client faced challenges in managing sales and distribution activities due to multiple factors, including omni-channel selling, shifting consumer demand, warehousing, and customs.

A fully integrated ERP system, such as Microsoft Business Central, can improve efficiency by providing full visibility across all internal and external operational processes and crucial customer insights. We implemented the following integrations for our client:

HQ ERP system: Enable company HQs to monitor all operations across subsidiaries.
Chinese and APAC E-commerce platforms: interfaces across Asia’s complex e-commerce landscape help reduce operational complexity.
Point of sale (POS) systems: Facilitate daily communication with stores.
Warehousing and 3PLs: Real-time visibility into inventory, pricing and shipment information. Additional customisations include bar code scanner integration with Business Central.
CRM systems: Gain an overview of all customer information and interactions in one place.

Ready to get started?

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FAQ

Common questions & answers.

What is the difference between Dynamics 365 Business Central and Finance & Operations?

Business Central and Finance & Operations are both ERP platforms within the Dynamics 365 suite but serve different organisational profiles. The key differences are:

Target audience: Business Central is designed for small to mid-sized companies; Finance & Operations is built for large, complex, multi-entity organisations
Implementation timeline: Business Central typically takes three to six months; Finance & Operations requires nine to eighteen months
Cost: Business Central carries lower licensing and setup costs; Finance & Operations involves significantly higher investment
Capability: Business Central covers finance, supply chain, CRM and project management in a single system; Finance & Operations provides advanced functionality for high-volume manufacturing, global supply chain and complex financial operations

Most mid-sized foreign businesses entering China begin with Business Central and migrate to Finance & Operations as operational complexity increases.

How is a Dynamics 365 implementation structured for foreign businesses operating in China?

A Dynamics 365 implementation for a foreign-invested enterprise in China begins with a needs assessment to map entity structure, reporting requirements and integration needs, including connections to the Golden Tax System for fapiao issuance. The system is then configured to reflect the organisation’s legal structure, with multi-currency settings for RMB, USD and the parent company’s reporting currency established to support group consolidation.

Data migration, user access configuration and integration with existing systems such as SAP, 3PL platforms or HQ ERP systems are completed before a parallel testing phase. Go-live is preceded by user training, with the implementation sequenced to avoid disruption to statutory reporting and tax filing cycles.

How is Dynamics 365 configured to meet China’s accounting and tax compliance requirements?

Configuring Dynamics 365 for China statutory compliance involves setting up the accounting module in accordance with Chinese Accounting Standards for Business Enterprises (ASBE), which govern financial statement preparation for all entities operating in mainland China. This includes chart of accounts structure, monthly financial reporting, and the dual-reporting setup that many foreign-invested enterprises require to reconcile local CAS accounts with their parent company’s GAAP or IFRS reporting.

VAT compliance configuration is a critical component, covering fapiao issuance workflows and integration with China’s Golden Tax System. The system is also configured to support annual statutory audit preparation, maintaining the records and reporting structures required by China’s audit authorities. For a full overview of China’s accounting and compliance requirements, see the guide to Chinese accounting standards and compliance.

What do businesses need to know about running Microsoft Dynamics 365 in China?

Dynamics 365 Finance, Supply Chain Management and Commerce are operated in China by 21Vianet, a local cloud provider, with data hosted within mainland China to meet data sovereignty requirements under the Cybersecurity Law and Personal Information Protection Law. This setup differs from the standard global deployment and must be factored into implementation planning, particularly for businesses connecting China operations to an overseas HQ ERP system.

Microsoft is migrating China workloads to the Azure China 3 Region for improved performance and compliance alignment. China’s 2026 VAT regulation changes also introduce updated fapiao obligations that require configuration within the system. For guidance on the amended Cybersecurity Law and its implications for foreign businesses, see the overview of China’s amended Cybersecurity Law.

How do businesses move from an older ERP system to Microsoft Dynamics 365?

Migrating from a legacy system such as Dynamics NAV, Dynamics AX or SAP to Dynamics 365 follows a structured process led by a certified implementation partner. The process begins with a data audit to identify and clean records before import, covering financial data, inventory, customer accounts and transaction history. Where standard migration tools are insufficient, custom APIs are developed to handle complex or proprietary data structures.

The new system is configured and tested in a parallel environment before go-live to minimise operational disruption. Training is provided ahead of cutover, with post-launch support focused on performance monitoring and resolving any data issues. For a broader overview of ERP planning considerations, see the ERP strategies and digital transformation guide.

What ongoing support should businesses expect after a Dynamics 365 implementation?

Post-implementation support covers system monitoring, performance optimisation and user assistance as the business adapts to the new platform. A certified implementation partner typically handles configuration updates required by regulatory or business changes, manages localisation updates for the China market, and provides a point of escalation for technical issues that fall outside Microsoft’s standard support scope.

For operations in China, ongoing support also includes managing integrations with the Golden Tax System and ensuring the system remains aligned with regulatory changes such as VAT rule updates and evolving data governance requirements. Because Dynamics 365 is cloud-based, version upgrades are managed automatically, but configuration and integration layers require periodic review to maintain performance and compliance alignment.